Privacy Policy

Your privacy matters deeply to us. This policy explains how we collect, use, and protect your personal information when you use myradoralith's financial statement analysis services.

This privacy policy is effective as of January 15, 2025 and was last updated on January 10, 2025

Information We Collect

When you engage with our financial analysis services, we collect specific types of information to provide you with personalised and effective support. This collection happens through various touchpoints during your interaction with myradoralith.

Personal Information

Your name, email address, and phone number when you contact us or register for our services
Business details including company name, industry type, and financial statement documents you share for analysis
Communication preferences and consultation scheduling information
Payment information processed through our secure third-party payment processors

Technical Information

Our website automatically collects certain technical data to improve your experience and ensure security. This includes your IP address, browser type, device information, and pages visited on our site. We also use cookies to remember your preferences and provide seamless navigation.

How We Use Your Information

Every piece of information we collect serves a specific purpose in delivering exceptional financial analysis services. We believe in transparency about how your data helps us serve you better.

Conducting thorough financial statement analysis and providing personalised insights for your business
Communicating with you about your analysis results, scheduling consultations, and answering questions
Processing payments and maintaining accurate records for our professional services
Sending relevant educational content about financial analysis and business insights you've subscribed to receive
Improving our services based on feedback and usage patterns while maintaining your anonymity

Important: We never use your financial data for purposes beyond your specific analysis request. Your sensitive business information remains confidential and is never shared with competitors or used for marketing to third parties.

Information Sharing and Disclosure

Your trust is fundamental to our relationship. We maintain strict policies about when and how your information might be shared, always prioritising your privacy and business confidentiality.

Limited Sharing Circumstances

With your explicit consent for specific business purposes you've approved
To comply with Australian legal requirements, court orders, or regulatory requests
With trusted service providers who assist in delivering our services under strict confidentiality agreements
In anonymised, aggregated form for industry research that cannot identify your specific business

We never sell your personal information to third parties. Any service provider we work with must meet our high standards for data protection and is legally bound to protect your information with the same care we do.

Your Privacy Rights Under Australian Law

As an Australian business, we comply fully with the Privacy Act 1988 and the Australian Privacy Principles. You have specific rights regarding your personal information, and we're committed to making these rights accessible and meaningful.

Access and Correction Rights

You can request access to any personal information we hold about you. If you find inaccuracies, we'll correct them promptly at no charge. Simply contact us using the details provided at the end of this policy.

Deletion and Portability

You may request deletion of your personal information, subject to our legal obligations to retain certain records. We can also provide your data in a portable format if you wish to transfer it elsewhere.

Request copies of all personal information we hold about you
Correct any inaccurate or outdated information
Delete your personal information when legally permissible
Object to certain uses of your information
Withdraw consent for marketing communications at any time

Data Security and Protection

Protecting your sensitive financial information requires robust security measures. We've implemented comprehensive safeguards that meet industry standards for financial data protection.

SSL encryption for all data transmission between your device and our servers
Secure, encrypted storage systems with regular security audits and monitoring
Access controls ensuring only authorised team members can view your information
Regular backups stored in secure, geographically separate locations within Australia
Staff training on privacy obligations and secure data handling practices

While we implement strong security measures, we also encourage you to protect your account information and notify us immediately if you suspect any unauthorised access to your data.

Data Retention and Deletion

We retain your information only as long as necessary to provide our services and meet our legal obligations. Our retention periods are designed to balance your privacy with practical business needs.

Retention Periods

Financial analysis documents: 7 years as required by Australian business record-keeping laws
Communication records: 3 years for service quality and dispute resolution purposes
Marketing communications: Until you unsubscribe or request deletion
Technical logs and website usage data: 2 years for security and service improvement

When retention periods expire, we securely delete or anonymise your information. You can request earlier deletion in many cases, though some information must be retained to comply with Australian tax and business laws.

International Data Transfers

We primarily store and process your information within Australia. However, some of our trusted technology partners may process data internationally under strict privacy protections.

Any international data transfer occurs only with service providers who maintain privacy standards equivalent to Australian requirements. We ensure appropriate safeguards are in place through contractual obligations and certified privacy frameworks.

If you prefer your data remain exclusively within Australia, please let us know when engaging our services, and we'll accommodate this preference wherever technically feasible.

Changes to This Privacy Policy

We review and update this privacy policy regularly to ensure it remains current with our practices and legal requirements. When we make significant changes, we'll notify you through email or prominently display the updates on our website.

Minor updates that don't affect your rights or how we handle your information will be posted with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Contact Us About Privacy

If you have questions about this privacy policy or wish to exercise your privacy rights, we're here to help.

myradoralith Privacy Officer
229 Broadway, Reservoir VIC 3073, Australia
Phone: +61 3 9791 2211
Email: support@myradoralith.com

We aim to respond to all privacy inquiries within 5 business days and resolve requests within 30 days as required by Australian privacy law.